OVERVIEW
This website is operated by Lilo. We are registered in Slovenia under the company name M&N transport, Zvonko Peer s.p. , Pot k ribniku 16, 3252 Rogatec, Slovenia. Company number 6493025000.
1. General
1.1. These General Terms and Conditions (the “terms”) apply when you as a consumer (“you” or “customer”) place an order via www.lilodog.net (“the site”). The terms and conditions constitute an agreement between you and Lilo (hereinafter “Lilo” or "we"). By making a purchase on the site, you undertake to comply with the following terms and conditions. I therefore ask you to carefully read these terms and conditions before placing an order.
2. Agreement and order
2.1. A purchase agreement is entered once you have placed an order and you have received a confirmation from Lilo by email. I advise you to save your order confirmation for any future contact with Lilo.
2.2. If you have entered the wrong email address a purchase agreement is still entered between you and Lilo. Please contact me as soon as possible with the correct email address so I can send you information about your order.
3. Customer data
3.1. In connection with your order, you agree that Lilo stores and uses your information in our business to complete the purchase and provide the service that you can expect from me.
3.2. You have the right to request access to your data and if any information is incorrect, have it corrected.
3.3. You are entitled to have your data removed at any time. Please contact me via email to do so.
4. Product information
4.1. Lilo is entitled to change product descriptions, prices, shipping costs and other charges without providing prior notice.
4.2. Product images and other information aim to reflect the products as much as possible. However, I cannot guarantee that all images represent the actual appearance of the products in a fully accurate manner. Colours might be represented slightly different on a digital screen than how they appear in real life. As each product is handmade, we make reservations for slight differences that might occur.
4.3. Occasional typographical errors or inaccuracies may occur that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Lilo reserves the right to correct any errors and to change or update information or cancel orders without prior notice (including after you have submitted your order).
5. Prices
5.1. When ordering through the site, the prices stated on the site apply. Prices are stated in Euro. All prices are inclusive of Slovenian VAT (22%) where applicable.
6. Orders and confirmation
6.1. Orders are made on our website.
6.2. All orders except for ‘ready made / ready to ship’ products are made to order and typically take between 10 and 30 days to create before it is shipped to you. It should not take longer than 45 days to make your order. In such event you are entitled to cancel your order and receive a full refund, including any shipping costs.
6.3. Ordering through the site means that you accept our terms and conditions. By accepting the terms, you agree to abide by the terms in full, and agree that you have accessed the information about personal data and consent to the use of names, personal data and cookies.
6.4. Lilo reserves the right to correct orders if delivery for any reason cannot be made. If you have placed multiple orders, I reserve the right to merge your orders.
6.5. Once an order is placed, an electronic confirmation to your email address which will confirm your purchase. It is therefore important that you provide Lilo with the correct email address during checkout. The confirmation email also constitutes a receipt of purchase.
7. Payment
7.1. You have the option to pay for your order via Visa, Mastercard, American Express, Maestro, iDeal, Bankcontact and Klarna.
7.2. All payments are handled by Wix and their payment partner, Sumup. Lilo does not handle or have access to payment information.
7.3. In the event of cancelation or return of goods, Lilo will pay back the amount set in these terms as soon as possible, but no later than 14 days from the date Lilo received and checked the returned goods (if applicable). The repayment will be made to you via the payment option you have chosen.
8. Delivery
8.1. Lilo delivers products from Slovenia Worldwide. Deliveries are made with Pošta Slovenija and their partners.
8.2. Damaged shipment. Complaints of transport damage should be made within a reasonable time, preferably within a day of receiving the delivery. It is important that you check that the goods upon delivery to see if they were not damaged during shipping. I recommend that you report any transport damage directly on the site of the carrier and also contact Lilo. Remember to document the damaged packaging as well as damaged product.
8.3. Lost shipment. Please allow up to 45 working days (starting from the day of shipping confirmation) before contacting me regarding a potential lost package.
9. Returns
9.1. It is important that you carefully inspect your item when you receive it. If your item has been damaged during transport, you must report this to the transport carrier & Lilo as quickly as possible. Remember to document the damaged packaging as well as damaged product.
9.2. If you believe the product does not correspond to the item you ordered after having received it, please contact me within 14 days to resolve the issue. If the fault lies with Lilo, I will stand for shipping to and from Lilo. And replace the product with the correct item.
9.3. If you believe the product is defective and manufacturing errors were made, you should report this to me within a reasonable timeframe of maximum 14 days. And no later than 1 month after receiving your order. In order for me to correct the error, the error must be original and proof must be recorded. Lilo will be responsible for return shipping in case of a valid complaint.
9.4. Returned items must still be handled carefully by you and treated as if they were free of defects. The product should be packaged well so that it cannot be damaged during transport.
10. Liability
10.1. Lilo' liability for faults in connection with delivery is limited in accordance with the applicable delivery terms and conditions for the delivery in question and with what follows from these terms and conditions.
10.2. Lilo' liability towards you for any losses or damages which arise in connection with your order on the site is limited to the total amount of your order. Lilo is not liable for any indirect losses.
10.3. You as the customer are responsible for assessing the safety of the product for your individual situation. Lilo can not be held liable nor accountable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
11. Force majeure
11.1. Lilo shall be free from liability and other consequences which are caused by circumstances beyond Lilo' control. Such circumstances may include, for example, sickness, government intervention, new/amended legislation, war, fires, floods, interruptions to work, prohibitions, restrictions, sabotage, poor transport and weather conditions, non-delivery by a delivering party or cases where Lilo or one of its partners is subjected to criminal activity. These circumstances shall constitute grounds for exemption which result in exemption from damages and other penalties. Should any such situation arise, Lilo will inform you at the beginning, continuously and at the end of the time of the current situation. If the circumstance has been longer than two months, both parties have the right to cancel the purchase with immediate effect.
12. User-generated content
12.1. The site may include user-generated content from social media sources. Lilo does not assume any legal responsibility for such material. If you suspect copyright infringement or infringement of any other right, or if you feel that your rights have been violated in any other way by the content published on the website, please get in touch with me so we can resolve the issue in your benefit.
13. Rights holder and fraud
13.1. Intellectual property the site may not be used for commercial purposes without the permission of Lilo. The site is owned exclusively by Lilo.
13.2. All attempts at fraud are reported to the police. Lilo reserves the right to cancel a purchase if there is any suspicion of criminal or fraudulent activity.
14. Changes to the terms
14.1. Lilo may revise the terms when needed. Each time you purchase an item from me, the terms and conditions that are valid at any given time will apply to the contract entered into between you and Lilo.
15. Invalidity
15.1. If a competent court, authority or arbitration panel finds that any provision of these terms are invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
These terms have been set by Lilo on December 1, 2020.