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Privacy Policy

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Last updated: 30 September 2026

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This Privacy Policy explains how LILOdog collects, uses, stores and protects your personal information when you visit www.lilodog.net, purchase our products or communicate with us.

 

1. Data Controller

The website and LILOdog brand are operated by:

Notranje oblikovanje, Natali Peer s.p.
Pot k ribniku 16
3252 Rogatec
Slovenia
Company registration number: 7458037
Tax number: 83248137
Email: info@lilodog.net

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Hereinafter referred to as “LILOdog”, “we”, “us” or “our”.

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2. Personal Information We Collect

When you visit our website, place an order or contact us, we may process personal information including:

  • your name,

  • email address,

  • telephone number,

  • billing and shipping address,

  • order and product information,

  • information required to process your payment,

  • communications with us,

  • IP address, browser type, device information and website usage information,

  • information collected through cookies and similar technologies.

LILOdog does not store your complete payment card details. Online payments are processed by the payment service providers available during checkout.

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3. How We Use Your Personal Information

We may use your personal information to:

  • process and fulfil orders,

  • process payments,

  • issue invoices and order confirmations,

  • arrange delivery,

  • communicate with you about your order,

  • provide customer support,

  • process returns, complaints and claims,

  • detect and prevent fraud or misuse,

  • comply with legal, tax and accounting obligations,

  • operate and improve our website,

  • perform analytics and marketing activities where consent or another appropriate legal basis applies.

 

4. Legal Basis for Processing

We process personal information where processing is necessary:

  • to enter into or perform a contract with you,

  • to comply with our legal obligations,

  • for our legitimate interests where these are not overridden by your rights and interests,

  • based on your consent where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

 

5. Sharing Personal Information

We only share personal information to the extent necessary to operate our online store, fulfil orders and provide our services.

Your personal information may be processed by or shared with:

  • Wix, the platform used to operate our online store,

  • Stripe, when you pay by card, Apple Pay or Google Pay,

  • PayPal, when you choose PayPal as your payment method,

  • banks or other payment service providers when payment by bank transfer or pro forma invoice is selected,

  • shipping and logistics providers,

  • accounting and business service providers where necessary,

  • analytics, technical and marketing service providers where used and where an appropriate legal basis exists,

  • competent public authorities where required by law.

We do not sell your personal information.

 

6. International Data Transfers

Some service providers used to operate our website, online store, payments or other services may process personal information outside the European Economic Area.

Where such transfers occur, appropriate safeguards are used in accordance with applicable data protection law.

 

7. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and, where permitted, analytics and marketing functionality.

Non-essential cookies are used in accordance with your choices made through our cookie banner or cookie settings.

You can change your cookie preferences at any time through the cookie settings available on our website.

 

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable tax, accounting or other legal obligations.

Certain order information may therefore need to be retained even if you request deletion where we are legally required to retain it.

 

9. Your Rights

Subject to applicable data protection law, you may have the right to:

  • access your personal information,

  • correct inaccurate or incomplete information,

  • request deletion,

  • restrict processing,

  • object to processing,

  • request data portability,

  • withdraw your consent.

To exercise your rights, contact us at info@lilodog.net.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be available on our website.

 

11. Contact Us

For questions about this Privacy Policy or how we process your personal information, contact:

info@lilodog.net

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